Chính sách bảo mật

1. Introduction

The Duke Home ("we", "us") operates thedukehome.com, manages apartments and villas in Rach Gia Ward, An Giang Province, and provides Duke Hospitality services for lodging owners. We respect the privacy of guests, property owners and partnership contacts and protect the personal information provided when using our website and services.

2. Information we collect

• Booking information: your full name, phone number, email and any special requests made when booking.
• Identity documents: the number and image of your ID card or passport submitted during online check-in — as required by Vietnamese stay-registration law.
• Payment information: the status and transaction details of bank-transfer deposits (automatically verified via SePay). We do not directly store your card number or online-banking credentials.
• Confirmation evidence: acceptance time, policy version, request source, payment reference, amount, payment status, GoHost booking code and handling history.
• Technical data: IP address, device type, browser and browsing behaviour, collected via cookies and analytics tools.
• Duke Hospitality enquiries: contact name, property name, phone, optional Zalo, property type, room count, location, current online sales channels, primary need, notes, the page used to submit the enquiry and consent time. The form does not request identity documents, bank details or account passwords.

3. How we use your information

• To process, confirm and manage your bookings.
• To contact you about your reservation, deposit and stay.
• To complete stay registration with authorities as required by law.
• To improve our website, services and guest experience.
• For marketing and advertising (via Google, Meta) where appropriate.
• To assess how the property currently sells rooms online, identify suitable support and respond to Duke Hospitality partnership enquiries.

4. Sharing your information

Duke Hospitality form: when you submit the form, the information is saved so our team can receive and respond to your enquiry. The website only shows success after saving is complete. We use controls to reduce duplicate or excessive submissions.

The consent checkbox is never pre-selected. Its text explains that Duke Hospitality, within The Duke Home ecosystem, may use the submitted information to contact the person about room sales and management services. Consent time is recorded by the system.

We only share your information with:

• GoHost — our property management system (PMS) to process bookings and guest records.
• Payment providers / banks to confirm deposit transactions.
• Google Analytics & Meta (Facebook) Pixel for measurement and advertising, in hashed/anonymised form.
• Government authorities where required by law (temporary residence registration).
• Authorised Duke Hospitality staff who receive and handle service enquiries.

We do not sell your personal information to third parties.

5. Cookies & tracking technologies

This website uses cookies and tools such as Google Analytics 4 and Meta Pixel to analyse traffic and serve advertising. You can disable cookies in your browser settings, though some features may not work fully.

6. Storage & security

Information is retained as necessary to serve the booking, reconcile transactions, handle complaints and meet legal obligations. Booking/payment evidence may be retained for up to five years after the transaction, or longer where required by law or an active dispute. Data no longer needed will be reasonably deleted or anonymised.

ID card/passport images and numbers are used solely for stay registration with the authorities and identity verification at check-in. ID images are deleted within 30 days after check-out, unless the law requires longer retention or a related complaint/dispute is active, in which case they are deleted as soon as that purpose ends. ID images are never used for marketing and are not shared with third parties beyond section 4.

Information submitted to Duke Hospitality is stored to handle enquiries and provide advice. We have not yet set a fixed retention period for this information; this policy will be updated once a formal rule is approved. In the meantime, contacts may request access, correction or deletion under section 7, and only authorised staff may access the information.

7. Your rights

You may request access, correction or deletion of personal information, or withdraw consent. Deletion may be limited where records must be retained to perform a contract, reconcile transactions, resolve disputes or comply with law. Contact booking@thedukehome.com.

8. Contact

THE DUKE HOME HOUSEHOLD BUSINESS — TIN 096201006045 — P35-21 Tran Bach Dang, Rach Gia Ward, An Giang Province.
Phone: 0343 698 343 · Email: booking@thedukehome.com

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date.